Big Smile Adventures here after “we, our, us” draw the clients here after “you” attention to the Terms & Conditions we set, that MUST be read and agreed to in full by you before participating in any of our treks or courses.
We do not provide insurance for our clients, you must provide your own comprehensive insurance that will cover you for any activity you decide to do with us. Make sure it includes medical, rescue and repatriation.
We reserve the right to change/modify/cut short the itinerary or venue of any trek or course at any time due to weather conditions or for other reasons of safety. On this fact, all treks and courses are led by qualified International Mountain Leaders and their judgement & decisions on the hill are final & that you accept this fact when joining one of our treks or courses.
No refund will be given in part or full for not fulfilling your booking on a trek or activity for any reason including; late arrival, sickness or injury or any other reason that has nothing to do with the decisions of the leader or Big Smile Adventures.
We reserve the right to cancel a trek or course at anytime before it commences. If we cancel it will be at our discretion and a full refund will be given.
You are expected to turn up fit and well and in good physical condition “enough” to participate on the trek/course that you have booked with us. It is part of the booking condition that you give an honest and complete account of any pre-existing medical condition and medication at the time of booking. If you do not do this and that then causes a problem on a trek or course, you maybe asked to leave without refund. If this involves transport costs then you will be liable for those as well.
Payment must be made in full to participate on one of our treks or courses and until full payment is made then you are only provisionally booked and not guaranteed a place on the trek or course of your choice. Full Payment must be made four weeks before the trek/course commences.
Payment can be made by Bank Transfer and these details will be sent to you, after your provisional booking by phone or email.
If you have any reason for complaint then please let us know immediately so we can help resolve the issue at hand.
Please note that while out on the trek/course Big Smile Adventures may take Photos to be used in their advertising or on their website, if you do not wish for this please say. Normally you will be informed at the time of the photo being taken that it maybe used you can at that time ask for it not to be used with you in it.
Although every effort is made by us to ensure that you are kept safe, accidents are known to happen in a mountain environment. You accept that going into a mountainous environment can be at times dangerous or even deadly.